General Terms and Conditions

Translated from the valid Czech version

1. Introductory Provisions

1.1. These Terms and Conditions specify the relationship between NOT SO FUNNY ANY s.r.o. which is a LLC with its registered office at V Jámě 699/1, Prague 1 - Nové Město, Postal Code: 110 00, Reg. No.: 068 29 791, Tax ID: CZ06829791 registered at the Municipal Court in Prague under file number C 289639, as the seller and operator of the online store www.notsofunnyany.com, and the customer who is entering into a purchase contract with the Seller.

1.2. The seller shall treat customers equally and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set out in these Terms and Conditions apply to all customers.
1.3. These terms and conditions are intended primarily for the purchase of goods through the online store. They shall also apply mutatis mutandis to purchases of goods through the customer line.

2. Entering into the Purchase Agreement

2.1. The Purchase Agreement can be entered into remotely via the online store or customer line.
2.2. In the case of a Purchase Agreement entered into remotely, an order made by sending it in the online store or via the customer line constitutes a proposal to enter into such Purchase Agreement. The order is valid for 21 days and its delivery will be confirmed by the seller by e-mail. The Purchase Agreement shall then be considered entered into upon the acceptance of the proposal by the seller in the form of sending of the ordered goods. The buyer is informed about the shipment of goods by e-mail.
2.3. The seller delivers goods to customers only in quantities usual for consumption within the household. In specific cases (particularly in the case of discounts or sales), the seller is entitled to determine the maximum quantity that can be delivered to the customer.

3. Withdrawal from the contract without giving any reason

3.1. The consumer is entitled by law to withdraw from a contract entered into via the Internet or by telephone without giving a reason within 14 days of delivery of the goods. The seller offers the possibility to withdraw from the contract without giving any reason to each customer within 14 days of delivery of the goods.
3.2. If the customer wants to exercise this right, it is necessary to notify the seller of his decision to withdraw from the contract within the specified period. The most appropriate way is to contact the seller by e-mail at info@notsofunnyany.com or by phone at +420 603 896 036 It is also possible to use the sample withdrawal form, which can be found HERE.
3.3. If the customer withdraws from the contract, the seller will return the purchase price of the goods. In the event of withdrawal within 14 days of delivery of the goods, the customer is also entitled to reimbursement of the costs of delivery of the goods in the amount corresponding to the cheapest possible method of delivery of the goods. In the event of a later withdrawal from the contract, the seller will only pay the purchase price of the goods. The seller shall return the specified amount of money immediately, no later than 14 days from the date of withdrawal. However, in accordance with the law, it is possible to wait with the payment until the goods are returned to the seller. The payment method will be the same as when paying for the purchase by the customer, unless the parties agree otherwise.
3.4. The goods must be sent immediately, but no later than within 14 days from the date of withdrawal, to NOT SO FUNNY ANY s.r.o., a LLC with its registered office at V Jámě 699/1, Prague 1 - Nové Město, PSČ: 110 00 In this case, the costs associated with the return of the goods are borne by the customer.
3.5. The Seller further points out that the Customer is liable under the law for the decrease in the value of the goods as a result of handling these goods in a manner other than necessary to become familiar with the nature, properties and functionality of the goods (e.g. if the customer uses the product even after he has already tried it once). Furthermore, that the customer is not entitled to withdraw from the contract for goods manufactured according to special requirements or goods adapted to personal needs (e.g. in the case of engraved packaging) and goods that have been removed from the sealed packaging and that cannot be returned for hygienic reasons (e.g. when cosmetic decorative products and other goods that come into direct contact with the skin are opened).
3.6. It is not possible to withdraw from the contract if using the gift service – this option applies only to the products themselves, not to the gift packaging.

4. Claims

4.1. In the event that the goods have a defect upon delivery, the seller may agree with the customer on compensation in the form of a voucher. In addition, you are entitled to request the removal of the defect through replacement delivery or repair. In the event that this removal of the defect would be impossible or disproportionate for the seller, the customer is entitled to request a discount from the purchase price, and if it is also a significant defect, he may also withdraw from the purchase contract. The customer has these rights even if the defect becomes apparent later.
4.2. The seller is responsible for defects in the goods if they occur within two years of delivery of the goods or by the expiry date stated on the packaging of the goods.
4.3. In particular, goods that do not have the usual or stated properties, do not serve their purpose, do not comply with the requirements of legal regulations or have not been delivered in the agreed quantity are considered defective. Please note that the increased sensitivity or case of allergic reaction to the delivered goods cannot be considered to be a defect of the goods. Likewise, deficiencies in gifts and other gratuitous performance provided by the seller beyond the order cannot be considered a defect in the goods. The images of the goods in our online shop are illustrative and do not constitute a binding display of the properties of the goods (for example, the packaging of the goods may vary due to a change in the packaging by the manufacturer).
4.4. We will be happy to answer any questions regarding the complaint if you contact us at info@notsofunnyany.com or at the number +420 603 896 036. Claimed goods must be sent to the address NOT SO FUNNY ANY s.r.o. ALLC with its registered office at V Jámě 699/1, Prague 1 - Nové Město, PSČ: 110 00 In the case of filling in the form without the help of personnel, it is necessary to state the defect of the goods or how the defect manifests itself, or a requirement for the method of settlement.
4.5. We will inform you in writing about the course of the claim processing, in particular about its receipt, settlement or rejection via e-mail or text messages. We will decide about the complaint promptly. Its processing, including the removal of the defect, will not usually take more than 30 days. Otherwise, the customer is entitled to withdraw from the purchase contract. In order to meet this deadline, we need your necessary cooperation.
4.6. The costs associated with the return of the goods are paid by the seller in the case of a justified complaint.

5. Payment and delivery method

5.1. Payment and delivery methods can be selected from the options offered. Before sending the order, the customer is always notified of the chosen method of payment and delivery, as well as the costs associated with them.
5.2. The currently offered payment and delivery methods together with their prices can be found at www.notsofunnyany.com.
5.3. The Seller reserves the right to provide delivery of goods in selected cases free of charge.

6. Other information

6.1. The seller provides customers with various discounts, gifts or other vouchers. Their use is governed by the rules about which the seller always informs the customer in individual cases. Unless otherwise stated, each discount or gift voucher can only be used once and only one voucher of the same type can be used per purchase. If percentage codes are used, the percentage discount with the higher value will be applied. However, if the product is already discounted and the value of the discount is higher than the discount offered within the discount code, the original discount will be applied where the value of the discount is higher. If the value of the gift voucher is higher than the value of the entire purchase, the difference cannot be transferred to a new voucher and the unused amount will not be refunded.

6.2. In connection with the purchase made, a third-party evaluation questionnaire may be sent to the customer. The customer has the opportunity to share his experience with purchase of goods with others.

7. Sending samples

7.1. Selected customers are offered the Sample Sending service free of charge. The Seller reserves the right to offer customers the possibility of sending free samples for the purpose of testing products and other cosmetic products offered in the online store.
7.2. The selection of samples is limited by stock and the current offer of the online store.
7.3. The purpose of the Free Sample Sending service is to inform the customer about the offer of the online store and is not a determination of quality or design according to the agreed sample. The Free Sample Submission service is a free advertising service and does not constitute a performance under the purchase contract. Any discrepancy in the sent sample does not create rights from defective performance.
7.4. The customer may be contacted to verify satisfaction with the selected product and the request to send the product gives consent to possible contact.

8. General Information

8.1. Pursuant to to the law on the registration of sales, the Seller is obliged to issue a receipt to the Buyer. The Seller is also obliged to register received revenue with the tax administrator online; in case of technical failure, within forty-eight hours.
8.2. The subject of out-of-court proceedings in the event of a dispute, or the entity for handling customer complaints, is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, Internet address: www.coi.cz, established by Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, which the customer can contact via the e-mail room on the website of the Czech Trade Inspection Authority. Disputes can also be resolved online via the dedicated ODR platform.
8.3. The contract is entered into in the Czech language and is governed by the laws of the Czech Republic. The place of performance is the city of Prague.
8.4. All prices are given with VAT, which is valid at the time of sending the order. In the event that the VAT by the moment of entry into the purchase contract, or by The sending of the goods changes, the customer is required with consideration for the selected payment method to pay the outstanding balance due for the purchase price and/or the Seller shall immediately send the customer an e-mail message with a request for information regarding where the customer's overpayment of the purchase price should be sent as a refund. The delivery of the goods shall also be documented by an invoice, which the seller shall send also electronically in the email regarding shipment of the order. All the prices of goods, including discount prices, are valid until further notice, or until the stock is sold out.
8.5. By submitting the order, you agree to receive an invoice in electronic form. We will send the invoice electronically in the e-mail about the dispatch of the order. However, if you wish to receive the invoice also in paper form, write us a message and we will send the invoice together with the goods.
8.6. All the prices of goods, including discount prices, are valid until further notice, or until the stock is sold out.